5 Easy Steps to Improving Your Security Guard Service
What we have discovered is that most security guard businesses are capable of providing the service that property supervisors want, but too often do not due to a lack of ongoing quality control processes.
Security guard businesses are unlike any seller a property manager usually hires. If you hire a painter, then you are able to see whether they are doing their tasks by taking a look at the walls. But when you hire a security guard company, how often can you see if the protector company is performing their job including running background checks and drug screenings, providing good training to your guards, and efficiently monitoring and supervising your defenses. In the majority of cases they likely are, but it’s crucial to employ a method of verification and quality control to make sure that issues associated with the deficiency of doing these tasks do not begin to occur.
In this article we will talk five (5) easy steps to improving your safety guard service and achieving everything you imagine as your ideal gate house security guard.
Display Your Guards Qualifications
In many states, guards have been mandated to have a specified level of training before they could begin working as security guards. If your state is one of these states, make sure your security guard company is compliant.
If you’re in a country where there are no state requirements for guard certification, then investigate the sort of training that’s being provided by your security provider and ask yourself does it seem decent.
Additionally, is your security guard firm performing background and drug screenings on all your guards until they send them to your own property? If they’re, they should be providing you with verifications. If not, why?
Another superb method to screen if the protector is a good fit for your house is to conduct a brief”interview” to get a sense of the guard and also to explain your expectations. This first conversation will tell you a lot about what to expect from this guard and it provides you an opportunity to request another guard if you think it is necessary.
Evaluate Guard Training
Although most security guard businesses have a very comprehensive orientation that introduces every guard to the company itself, in several cases the shield’s orientation to his delegated land is not quite as complete. We call the orientation to the delegated land”Website Specific Training”. Learn What your website specific training looks like:
• Does it occur at your premises?
• Who does the training?
• How long is each officer educated?
• How long can the security firm double lender? (Double banking is the process of experiencing a seasoned guard working at precisely the same time as the new guard.)
Determine the response to each of these questions and make certain they match what you believe is adequate. You should even think about sitting in on your safety guard business’s orientation and your website special training to acquire an understanding of what goes on preparing a guard to work at your premises.
Guard supervision is one of the more important factors of good security guard service. When security businesses provide poor supervision, there is not enough emphasis put on preventing mistakes, problems, and complaints. Lack of supervision also removes the opportunity for the protector to learn and better understand their responsibilities. If the guards are not being supervised, they begin to feel their job is not important and they begin to find themselves as less of a part of the security team. When guards do not feel as part of your team it generally contributes to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Based on the structure of your contract, on-site supervisors may not be included. If your contract does not require onsite oversight, how can your security guard firm remotely supervise its guards? Outside of the normal security firm field manager spot checks, the two methods of distant supervision that prove most effective are:
If your guards are required to produce rounds of your premises, then a method for monitoring them while on duty is indispensable. Officer Tour Tracking Systems offer a distant way of monitoring the guards while they’re on your premises. These monitoring systems permit the security guard company to track the log and time the action of these guards while they’re making rounds to several areas on your premises. Most Officer Tour Tracking Systems can generate reports which enable the safety guard firm to quickly acquire an understanding of if the protector is making rounds. The property manager should also be provided with an abridged version of these reports.
In addition to Officer Tour Tracking systems, we’ve discovered that using a method for guards to check in regularly with the safety guard provider provides a method of earning certain each guard is safe and alert. Using guards check-in regularly with the safety guard company, at least every 30 minutes, guards believe their safety is important and being awake and alert is an significant part their job.
Expand Your Favorite
After hours inspections of your defenses are almost always good ways of finding out exactly what is happening with your safety as you are not there. During these inspections, make sure that you ask your safety guards questions regarding their duties and responsibilities to make sure they understand their tasks. In fact, we suggest getting your safety guards audited regularly, formally (i.e. post review ) and (i.e. secret shopped) with a certified security adviser as part of your ongoing security program. Remember, when choosing a security adviser be confident the adviser is not actually a security guard company. If that’s the case, your audit is guaranteed to develop issues with your existing security guard company.